SoulArt Shop Policies

Handcrafted with intention in West Palm Beach, FL

Processing Time

All SoulArt pieces are made-to-order with care and intention.

Processing times vary by product — please refer to each individual listing for specific fulfillment timelines. Your piece begins its journey the moment your order is placed.

Shipping

  • Orders ship via the carrier selected at checkout.

  • Once shipped, you will receive tracking information.

  • Delivery times depend on the carrier and your location.

  • SoulArt is not responsible for delays caused by the carrier, weather, or customs.

Returns, Exchanges & Cancellations

Because each piece is handcrafted and made-to-order, I do not accept returns, exchanges, or cancellations.

However, your experience matters deeply to me.

If you have any concerns with your order, please reach out — I’m always happy to help and will do my best to make things right.

Order Issues

If your order arrives damaged or incorrect, please contact me within 48 hours of delivery with:

  • Your order number

  • A brief description of the issue

  • Photos of the item and packaging (if applicable)

This helps me support you quickly and fairly.

Handmade Disclaimer

Every SoulArt piece is created by hand using resin, wood, crystals, and other natural materials.

Variations in color, texture, and pattern are part of the beauty of handmade art and make each piece truly one-of-a-kind.

Address Accuracy

Please double-check your shipping address at checkout.

I am not responsible for packages delivered to an incorrect address provided by the customer.

Privacy

Your personal information is used only to process your order and communicate with you about your purchase.

I never share or sell your information.